Refund policy

Thank you for shopping with us!  Your satisfaction means everything to us.

📦 Returns

We accept returns only for products that are damaged, defective, or incorrect.  To initiate a return, please contact us at support@happymaggie.ca within 30 days of receiving your order.  Include your order number and clear photos of the issue.

Final Sale Items.  Some products are marked as Final Sale and are not eligible for return or refund.  These items will be clearly indicated at checkout.

💰 Refunds

Once your return is approved, you can choose between a full refund to your original payment method or a replacement item — at no extra cost.  Refunds may take 5–7 business days to process once we receive and inspect your return.

🔄 Exchanges

Exchanges are handled on a case-by-case basis, depending on product availability and the nature of the request.

🚫 Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse or improper care

• Change-of-mind purchases

• Products labeled as Final Sale

🚚 Return Shipping Costs

Customers are responsible for paying return shipping fees unless the return is due to our error (e.g., incorrect or defective items).  We recommend using a trackable shipping method to ensure successful delivery.  We are not liable for items lost in transit.

💸 Restocking Fee

Returns of non-defective items may be subject to a 15% restocking fee to cover inspection and repackaging costs.  This fee is waived if the return is due to a damaged, defective, or incorrect product.